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Cancellation & Returns
Did your order turn out different then you wanted, too bad! But let us know as quickly as possible through firstname.lastname@example.org. Notify your cancelation or return with mention off your order number, the product that will be returned, your name, address and if possible also the reason for your cancelation/ return, but this is not mandatory. Follow the steps below after your return/ cancelation notification;
The cancellation of an order, as long as it’s not been sent, is always possible. Just keep in mind that we process your order quite quickly and aim to send your package on the same day, so best to notify us as quick as possible.
When you cancel your order when your items have already been processed, you’re best to refuse your order at delivery.
If you’ve already paid, Route508 will repay your total return amount within 7 days after receiving your returned product(s) in good order. If we charged you with shipping costs, these will be deducted from the total return amount, so only the returned items will be repaid.
Returns / Cooling off period
You have a cooling off period of 14 calendar days to return the items you ordered without any given reason. The cool off period starts on the day of delivery. The items can only be returned if unused and in the original, undamaged packaging. See article 6 of our terms & conditions for more information.
Do you wish to return your entire order or part of it? You can return all items free of charge by returning them to below return address. Route508 will refund the entire purchase price of the returned items, excluding the shipping costs, within 7 days after receiving your returns in good state. The shipping costs that are needed for the return will be taken care off by Route508.
For the repayment of amounts already paid in advance, we will also need your IBAN account. When relevant please also mention your IBAN and BIC / SWIFT number of your bank so we can repay you as quickly as possible. Please note: the account number that you specify for the repayment must be equal to the account that has been used for the initial payment to Route508. This is in case of any fraud repayments.
Did you pay through PayPal or credit card then we will automatically repay the total return amount within 7 days after receiving your cancelation or your returned items in good state.
We will keep you informed during this entire process and we’ll let you know per e-mail once we have received your returned items and when we will take care of the repayment of your total return amount.
If you have any questions regarding this, send us an email or contact us through +31611427042.
1081 GC Amsterdam